Privacy Policy of Miami Cleaner Uppers
Miami Cleaner Uppers ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website, miamicleaneruppersfl.com, and use our commercial and residential cleaning services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our online platform or engage with our services.
Information We Collect
We collect various types of information to provide and improve our cleaning services:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when requesting a quote, scheduling a service, or contacting us. This may include your name, address (for service location and billing), phone number, email address, and payment information.
- Service-Related Information: Details about the cleaning services you request, your preferences, property size, specific instructions, and feedback you provide regarding our services.
- Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referral source, pages viewed, and the dates/times of your visits. This information helps us understand user behavior and improve our site's functionality.
- Communication Data: Records of communications with us, including emails, phone calls, and messages sent through our website or social media platforms.
How We Use Your Information
We use the collected information for various purposes, including:
- To provide, operate, and maintain our janitorial, maid, and general cleaning services.
- To process your service requests, schedule appointments, and manage billing.
- To communicate with you regarding your services, inquiries, and to provide customer support.
- To personalize your experience and offer customized cleaning packages tailored to your needs.
- To improve our website, services, and develop new offerings based on user feedback and usage patterns.
- To send you promotional materials, special offers, or other information about our services that may be of interest to you, in accordance with your communication preferences.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We may disclose your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and customer support. These service providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us.
Children's Privacy
Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: Miami Cleaner Uppers, 16115 SW 117th Ave, #A18, Miami, FL 33177